1.0Policy Optionshttps://policyoptions.irpp.org/fr/rich600338<blockquote class="wp-embedded-content" data-secret="6FWnyW3Q2f"><a href="https://policyoptions.irpp.org/fr/2019/05/what-ever-happened-deliverology/">What ever happened to deliverology?</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://policyoptions.irpp.org/fr/2019/05/what-ever-happened-deliverology/embed/#?secret=6FWnyW3Q2f" width="600" height="338" title="“What ever happened to deliverology?” — Policy Options" data-secret="6FWnyW3Q2f" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); </script> https://policyoptions.irpp.org/wp-content/uploads/2025/08/Whatever-ever-happened-to-deliverology.jpg2000700Mention “deliverology” to a public servant working on the policy frontlines, and you’ll get either a shrug or a grumble. The trendy management theory that took the federal bureaucracy by storm three years ago has struggled to live up to the initial hype. Still, the person responsible for the public management approach believes it is […]